• Buy or use any of our products and services;
• Use our network or other Vodafone products and services;
• Register for a specific product or service;
• Contact us through various channels, or ask for information about a product or service;
• Take part in a competition, prize draw or survey;
• Visit or browse our website or other Vodafone Group websites;
• Have given permission to other companies, such as our business or joint-venture partners as well as our third-party suppliers or contractors, to share information about you;
• Where your information is publically available; or
• Are the customers of a business that we acquire?

 

• We also collect information from certain organizations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

• Your name, address, phone and/or mobile number, your date of birth, gender and email address;
• Your credit or debit card information, information about your bank account and other banking information – for example, you’ll have to give us this information when you open an account with us. We’ll collect the data necessary to process a payment whenever you make a purchase;
• Your traffic data.
• This data we see as part of providing you with connectivity like the numbers you call, the time and duration of the call or the amount of data you are using;
• Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city;
• Your contact with us, such as a note or recording of a call you make to one of our contact centers, [a Live Chat], an email or letter sent, or other records of any contact with us;
• Your account information, such as dates of payment owed or received, subscriptions you use, account numbers or other information related to your account or included in My Vodafone;
• Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services;
• Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services;
• See Cookies for details on what we collect using cookies, web beacons and other technologies, including ad data;
• Your browsing history. If you have given your permission, Vodafone collects the categories of website you have browsed on your mobile, device or PC, for example Sports, Music or News. However, we don’t have a history of the sites you browse, as this is limited for a short period of time to enable the connection to be made. We use these interests to send you personalized marketing or show you personalized advertising.
• Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest based data, and internet browsing behavior.

We’ll also get information about how you use our products and services, such as:

 

• The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services;
• Details of your use of the specific services or products, for example:
  • Every time you use your mobile phone, a record is kept. This includes the number you called or sent an SMS or MMS to, the length, date and time of that call, SMS or MMS and your approximate location at the time that the communication takes place (based on the location of the nearest cell that you sent that call or message from). The same is also recorded every time you receive an incoming call or message. We don’t, however, keep a record of the content of your calls or messages.

 

Where applicable, we share information about you with:

• Companies in the Vodafone Group
• Partners or agents involved in delivering the products and services you’ve ordered or used;
• Companies who are engaged to perform services for, or on behalf of, Vodafone Limited, or Vodafone Group;
• Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies;
• Debt collection agencies or other debt-recovery organizations;
• Law enforcement agencies, government bodies, regulatory organizations, courts or other public authorities if we have to, or are authorized to by law;
• A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement;
• Emergency services (if you make an emergency call), including your approximate location;
• Third parties for joint promotions with that third party;
• Partner organizations we’ve carefully chosen so they can contact you about their products and services (which may or may not include Vodafone products and services). We’ll ask for your consent before sharing this information;
• Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes;
• Third parties that we advertise with, such as Facebook, in order to serve you advertisements online;
• Third parties that we use to serve you marketing.

 

Fraud management and law enforcement

• We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
• We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal data shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

 

 

Mergers and Acquisitions

 

If we’re reorganized or sold to another organization, we will provide your information to that organization.

 

Third parties that we work with

 

Where you’ve purchased Vodafone products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them.

 

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorize them to use or disclose your personal information except in connection with providing their services.

 

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services. We provide this information to third parties (for example, to content providers and advertisers) but any such third party reporting shall not include information which may identify an individual customer.

 

Third party devices that you connect your sim with

 

You may use a number a third party devices to connect your sim with either manually with a sim card or electronically through our One Number product. These may include mobile phone devices or connected devices such as smart speakers or smart watches. When you connect you sim with these devices those third parties may record your sim details or your interaction with the network. Those third party device manufacturer’s will process your personal data in accordance with their privacy policies and we recommend that you read their privacy policies before choosing to connect your sim to their devices.

 

 

Third party products that you buy through your Vodafone account

 

Where you buy a third-party product or service through your Vodafone account (such as Charge to Bill for mobile), the contract for it is with the party selling that product or service. Vodafone is only charging the amount directly to your bill as part of its arrangements with the seller. As part of this, you’re agreeing that Vodafone may pass certain personal information to the seller to complete your purchase with them.

The seller’s terms and conditions and privacy and cookies policies will apply to how it uses your personal information – please read them carefully.

International Data Transfers

• Your name, address, phone and/or mobile number, your date of birth, gender and email address;
• Your credit or debit card information, information about your bank account and other banking information – for example, you’ll have to give us this information when you open an account with us. We’ll collect the data necessary to process a payment whenever you make a purchase;

• Your traffic data.
• This data we see as part of providing you with connectivity like the numbers you call, the time and duration of the call or the amount of data you are using;
• Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city;
• Your contact with us, such as a note or recording of a call you make to one of our contact centers, [a Live Chat], an email or letter sent, or other records of any contact with us;
• Your account information, such as dates of payment owed or received, subscriptions you use, account numbers or other information related to your account or included in My Vodafone;
• Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services;
• Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services;
• See Cookies for details on what we collect using cookies, web beacons and other technologies, including ad data;
• Your browsing history.  If you have given your permission, Vodafone collects the categories of website you have browsed on your mobile, device or PC, for example Sports, Music or News. However, we don’t have a history of the sites you browse, as this is limited for a short period of time to enable the connection to be made. We use these interests to send you personalized marketing or show you personalized advertising. You can opt out of advertising through Cookies or, in the case of marketing, your Privacy Settings, 
• Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest based data, and internet browsing behavior.

We’ll also get information about how you use our products and services, such as:

• The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services;
  • Every time you use your mobile phone, a record is kept.  This includes the number you called or sent an SMS or MMS to, the length, date and time of that call, SMS or MMS and your approximate location at the time that the communication takes place (based on the location of the nearest cell that you sent that call or message from).  The same is also recorded every time you receive an incoming call or message.  We don’t, however, keep a record of the content of your calls or messages.

Advertising online

• To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising.  It can be on websites belonging to the Vodafone Group, those of other organizations as well as other online media channels such as social media sites.  We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check our Cookies section. It explains how to control and opt out of cookies.
• Remember that opting out of interest-based advertising won’t stop advertisements from being displayed – but they won’t be tailored to your interests.

 

 

Research and analytics

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”.  Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodafone we take governance of big data analytics seriously. Our data scientists are required to sign up to a Code of Ethics.  We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We have strict rules ensuring that personal information is anonymized or de-identified at the appropriate stage in the process.

 

We use our analytics to:

• Market research and to carry out research and statistical analysis including to monitor how customers use our networks, products and services on an anonymous or personal basis;
• Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers and advertisers or as part of Vodafone Analytics.

 

 

4. Profiling

 

We will sometimes need to profile you, for credit, fraud and security purposes.

Credit checks and ID

• We will carry out a credit check when you apply for a contract for any products or services with us.
• We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources ([e.g. the electoral roll]) to assess the accuracy of the information that we hold

Fraud Prevention & Security

• We will process your traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need to.

We’ll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodafone services during this time if you haven’t opted out of receiving marketing communications from us.

• Companies in the Vodafone Group
• Partners or agents involved in delivering the products and services you’ve ordered or used;
• Companies who are engaged to perform services for, or on behalf of, Vodafone Limited, or Vodafone Group;
• Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies;
• Debt collection agencies or other debt-recovery organizations;
• Law enforcement agencies, government bodies, regulatory organizations, courts or other public authorities if we have to, or are authorized to by law;
• A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement;
• Emergency services (if you make an emergency call), including your approximate location;
• Third parties for joint promotions with that third party;
• Partner organizations we’ve carefully chosen so they can contact you about their products and services (which may or may not include Vodafone products and services). We’ll ask for your consent before sharing this information;
• Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes;
• Third parties that we advertise with, such as Facebook, in order to serve you advertisements online;

Third parties that we use to serve you marketing

Fraud management and law enforcement

• We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
• We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal data shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and Acquisitions

If we’re reorganized or sold to another organization, we will provide your information to that organization.

Third parties that we work with

Where you’ve purchased Vodafone products and services using a third party or partner organization, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorize them to use or disclose your personal information except in connection with providing their services.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services. We provide this information to third parties (for example, to content providers and advertisers) but any such third party reporting shall not include information which may identify an individual customer.

Third party devices that you connect your sim with

You may use a number a third party devices to connect your sim with either manually with a sim card or electronically through our One Number product. These may include mobile phone devices or connected devices such as smart speakers or smart watches. When you connect you sim with these devices those third parties may record your sim details or your interaction with the network. Those third party device manufacturer’s will process your personal data in accordance with their privacy policies and we recommend that you read their privacy policies before choosing to connect your SIM to their devices.

Third party products that you buy through your Vodafone account

Where you buy a third-party product or service through your Vodafone account (such as Charge to Bill for mobile), the contract for it is with the party selling that product or service. Vodafone is only charging the amount directly to your bill as part of its arrangements with the seller. As part of this, you’re agreeing that Vodafone may pass certain personal information to the seller to complete your purchase with them.

The seller’s terms and conditions and privacy and cookies policies will apply to how it uses your personal information – please read them carefully.

We have specialized security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.

 

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these

 

How we use cookies

We use cookies to keep track of what you've bought from us and what you've done on the site. Cookies also mean you can use services such as tracking your order, checking your account or topping up.

 

Our cookies don't hold personal information such as your name or bank details. They simply let us find information once you're logged in or help link your browsing information to you and your personal information when you choose to register for a service, white paper or newsletter.

 

To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we're always monitoring and improving how we protect it.

 

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently
2. Performance – these are used to analyses the way our website works and how we can improve it
3. Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket
4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website you’re interested in.

We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

 

In addition to this, sometimes other Vodafone Group companies will add a cookie to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section of this page.

 

 

Cookies and you

To make a purchase online or sign up to services like [My Vodafone or Vodafone Rewards on Pay as you go], you must have cookies enabled on your internet browser. The more popular browsers are:

• Internet Explorer
• Firefox
• Safari
• Google Chrome
• Opera

If you choose not to enable cookies, you’ll still be able to browse our website, but you won’t be able to buy online.

Third Party Cookies

First party cookies originate from the same domain as the website you’re currently visiting (www.vodafone.com.eg)

Third party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.

So, when you 'Like' or 'Tweet' a phone from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.

Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. Details of these affiliates – and how to opt-out – are included in the table.