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Customer Care Director.
Starting September 2018, Shahinaz Ghazy was appointed as Customer Care Director of Vodafone Egypt where she is responsible for leading and driving the customer care strategy with a mission of synergizing, comprehending and capitalizing on Vodafone Egypt commercial strategy.
Shahinaz Ghazy Previously was Vodafone International Services Director since 2016 who drives VIS business strategy and manages the portfolio of its different Business Units.
She was head of the Enterprise Business Unit in charge of driving the strategy of growth and value creation for Vodafone Group, local markets external markets enterprise streams. Shahinaz joined Vodafone Egypt back in 2004 leading various functions across the Customer Care department in the Consumer High Value Segment, Technical Support, Campaigns and Retention.
In 2006, she was appointed Head of Vodafone Egypt’s Enterprise Accounts Management handling the overall corporate customer care experience and was later appointed as Head of Service Operations in VIS in 2008 with the total responsibility for business development, project management, transition and the operational management of the Consumer business of the VF operating companies.
In 2010, Shahinaz became the Head of Offshore Operations for Vodafone UK, managed UK estate migrations and operations in India and Egypt with the responsibility of design and implementation of a clear top level engagement and governance strategy. She was also incharge of the execution of key strategic programs in offshore while delivering the desired customer experience and efficiency streams through automation processes, Reengineering and business optimization programs