New line service
Documents needed :
Prepaid lines: valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa.
Postpaid lines: For existing customer valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence, E-Visa.
For new customer valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence, E-Visa + valid ability to pay “ deposit 1000 LE , car license , Bank statement ….Etc.”
Enterprise Services:
Documents needed :
Line
Add-on Existing:
- Authorized valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa.
New Account :
Authorized valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa + Commercial registration + Tax ID.
:Services
Add Authorized :
- Authorized valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa + computerized letter “signed from owner and stamped” +Commercial registration + Tax ID.
Cancel Authorized :
- Authorized valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa + computerized letter “signed from owner and stamped”.
SIM Swap:
Documents needed :
Valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa.
Change to Vodafone
Documents needed :
- Prepaid lines : valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa.
- Postpaid lines: For existing customer valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence, E-Visa.
- For new customer: valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence, E-Visa + valid ability to pay “ deposit 1000 LE , car license , Bank statement ….Etc.”
Update Information:
Documents needed:
Prepaid lines:
- Valid passport and valid residency or valid refugee residency on passport , official refugee letter , exempted from residence , E-visa.
- 3 outgoing calls from more than 30 days.
- 3 Recharge card "amount and date" from more than 30 days.
- 3 Balance Transfer numbers "in or out " not less than 60 days.
- Original SIM number.
Others:
Documents needed:
- Valid passport and valid residency or valid refugee residency on passport , official refugee letter, exempted from residence , E-visa.