Manage your account
Manage your account
In addition to our 24/7 Business Customer Care
Website
- Manage your account profile
- Managing and analyzing your bills either by mobile or by group
- Analyse how you’re using your phone and mobile devices as well as your employees usage
- Replace numbers with names on your itemized bills
- Empower your end-users to view their bills
- Check and pay your bills online
- Activate some services like itemized bill, balance transfer, missed call keeper (MCK), Send configuration sms for mobile internet, ADSL Management & change ADSL package.
- Redeem Vodafone one points online and manage your points
IVRs
| Customer Service (from any landline number or any mobile) | 16247 | American Embassies Visa Reservation | 2100 |
| Voice mail (for free) | 808 | Schengen Embassies Visa Reservation | 2101 |
| Balance recharge for control lines | 858 | Activate the call tone (entertain your callers with a song till you answer) | 5555 |
| Balance inquiry & balance transfer | 868 | Vodafone promotion IVR | 800 |
| Business Solution Queue | 2828 or 25292828 | Business IVR (Tariff inquiry, service activation and change rate plan) | 899 |
| Directory assistance (cinema, restaurants– etc) | 2121 | Vodafone One points redemption | 818 |
| Vodafone alerting services | 9999 |
USSD
| Billing | To know any mobile bill amount | *2470*1*mobile number# |
| To know account bill amount | *2470*2*mobile number# | |
| To know the open amount | *2470*3*mobile number# | |
| To know the last 5 payments | *2470*4*mobile number# | |
| International & Roaming | Activate International | *2470*5*1*MSISDN# |
| Deactivate International | *2470*5*2*MSISDN# | |
| Activate Roaming | *2470*6*1*MSISDN# | |
| Deactivate Roaming | *2470*6*2*MSISDN# | |
Shokran Services while roaming | حوللى رصيد شكرأ | *506*1*MobileNumber# |
| انت فين | *506*2*MobileNumber# | |
| انا وصلت | *506*3*MobileNumber# | |
| هتأخر | *506*4*MobileNumber# | |
| نتقابل امتى | *506*5*MobileNumber# | |
| أزيك؟ عامل ايه؟ | *506*6*MobileNumber# | |
| كل سنة وانتم طيبين | *506*50*MobileNumber# | |
| Black & white Codes | For Daily subscription (LE 0.30) | *5041# |
| For Monthly subscription (LE 5) | *5041*1# | |
| To completely unsubscribe from the service | *5041*31# | |
| To temporary unsubscribe from the service | *5041*3# | |
| To add a new number to the list | *5041*MSISDN# | |
| Other Services | To know English PUK # for any Vodafone number | *999*mobile number# |
| To know Arabic PUK | *888*Mobile Number# | |
| To deactivate the call tone | *055*000000 # | |
| To activate Missed call keeper (MCK) | *999*3# or send SMS to 7777 | |
| To deactivate Missed call keeper (MCK) | ##002# | |
| To activate Vodafone Live | *888*4# | |
| To deactivate Vodafone Live | *888*41# |