Kareem Eid

Chief Commercial Officer, Vodafone Egypt

Kareem Eid is a proven transformational leader and a seasoned telecom executive with over two decades of experience at Vodafone Egypt, where he began his career in 2001.
In his current role as Chief Commercial Officer, Kareem plays an instrumental role in transforming Vodafone Egypt into a true lifestyle partner, positioning the brand at the heart of customers’ daily lives and core passion points. He leads the company’s commercial strategy, drives customer experience excellence and ensures sustainable growth across Vodafone’s customer facing services in Egypt. Karem also leads Vodafone Cash, Egypt’s number one mobile wallet, driving the company’s financial services strategy and reinforcing its role in enabling digital and financial inclusion at scale. A strong believer in next-generation empowerment, with a clear focus on inspiring and enabling youth .
Previously, as Consumer Marketing Director, spearheading Vodafone's digital transformation, reshaping customer experiences and fueling business growth. During this time, he led the evolution of “Ana Vodafone” app into Egypt’s leading and most innovative telecommunication application redefining customers engagement through a seamless access to a wide array of services and personalized experience .
In 2012, Eid made a significant mark as Head of Retail, where he successfully expanded Vodafone’s footprint to over 250 stores across Egypt and launched a new global concept store, positioning Vodafone as the leading telecom provider with the most innovative retail presence. Between 2014 and 2018, Eid served as Head of Consumer Marketing, where he achieved double-digit revenue growth and spearheaded the Global Youth Acceleration Unit, shaping youth engagement strategies across 21 international markets.
In his earlier career, Kareem was instrumental in integrating Raya Telecom into Vodafone and launching Vodafone ADSL, doubling both revenue and the customer base. As Broadband Strategy Manager between 2007 and 2008, he developed a five-year roadmap that positioned Vodafone as a top-tier internet provider in Egypt. He later led the DSL and Mobile Broadband portfolios, strengthening Vodafone’s leadership in connectivity services.
Throughout his career, Kareem has been recognized for driving innovation and customer-centric strategies and is deeply committed to aligning Vodafone’s business goals with positive socio-economic development in Egypt.