Vodafone Egypt provides its clients with legal age and prepaid and post-paid mobile phone subscribers (hereinafter the "Customer" / the "Clients") the ability to purchase digital content and services (files, applications, texts, software for mobile phones, songs, audio files or other sounds, pictures, videos or other images) available in Google Play (hereinafter also referred to as the "content") through the charged amount of pre-paid phone credit or debit in the telephone customer account (hereinafter also referred to as "Service".

The Google Play service is managed and owned by Google Inc., a company incorporated in Delaware with headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google"). The use of Google Play is governed by a contract between you and Google consisting of the Google Terms of Service (available at the Internet addresshttps://www.google.com/accounts/TOS ) and the Google Terms of Service Play (available on the Internet athttps://www.google.com/mobile/android/market-tos.html ). In addition, the use of Google Play is subject to the Business Rules and Program of Google Play (available at the Internet site https://www.google.com/intl/it/mobile/android/market-policies.html ).

The present conditions of contract, specifications and economic conditions of Google Play and specifications and economic conditions of the content provider content (hereinafter the "Merchant") reported in Google Play form the contract of the Service (hereinafter jointly " conditions of Contract ").

Customer agrees that Vodafone is not responsible for any content marketed by the Merchant Content on Google Play that is not produced by Vodafone itself.

1. Using the service and purchase of Content from Google Play

To use the service you must have a minimum age of 18 years and be resident in the Republic of Egypt. Your use of the Service implies full acceptance of the Conditions of Contract and commitment to respect them.

The right to access and use the Service is strictly limited to the SIM card inserted in the device used at the time of use of the Service, and is not transferable to third parties. The customer must be fully authorized to use the SIM card to use the Service. If the SIM card is not registered to the Client or if the real user data is not entered in the computer systems and associated users), the ultimate subject of the SIM card user must be authorized to use by the person whose name the SIM card service it. Vodafone expressly states that the use of the Service on a SIM card not registered to the Client and / or owned by a person who has been granted permission to use the SIM card of your use of the Service, can have consequences civil nature and / or, where appropriate, criminal, taxation of non-authorized customer.

Notwithstanding the mandatory law, Vodafone reserves the right to provide monthly maximum limits spending to purchase Content.

The customer has 15 minutes from the time to return the purchased content from Google Play and download the Content obtain a refund of the entire cost incurred. The customer can return a specific content only once; if the customer buys again the same content, it will not return it a second time.

Customer agrees to comply with all applicable tax information, also providing for communications and payments of taxes due in connection with the purchase of Content available in Google Play and will take charge of all communications and payment of taxes due.

2. Call center and communications

The customer can always contact the customer service 888 to find information and assistance on the service, but preferably get back to Google help links as they will have better knowledge of the services and products on the store

3. Vodafone Responsibility and changes of Service

Vodafone does not guarantee, expressly or implicitly, that the Service will be free from errors or problems.

Vodafone does not accept responsibility for:

  • the incorrect use by the Customer Service;

  • the violation by the customer of any of the provisions set forth in clause 4;

  • malfunctions and / or lack of conformity and / or configuration errors or incompatibilities of the device / terminal that the customer does not allow the use of the Service and / or Content;

  • failure to send the contents as a result of delayed and / or non-payment by the customer;

  • delays and / or total or partial interruption of the Service for any reason beyond the control of fact and / or negligence by Vodacom;

  • acts of God or from acts and omissions of third parties;

  • reserving the right, in such cases, as of now the right to suspend and / or terminate the Service and / or disable the Customer by the Service.

The cases listed in all points will consistently be resolved as soon as possible within the time required for this type of activity.

Vodafone also will not be held responsible for any damage to the Client and / or to its mobile devices that may arise from the content.

Vodafone reserves the right at any time and for any reason, to change these terms and conditions of service (i.e. specify the service-charge / charge) upon notice to the customer. Such changes will be communicated to customers by Vodafone, with at least 30 (thirty) days’ notice, in writing, or by means of appropriate information campaign. The Client, if you do not accept the changes proposed by Vodafone, will have the right to disconnect the Service, without charges and / or costs within thirty (30) days of notification by calling 888. Notwithstanding the above, the customer is required to pay the fees accrued up to the date of service deactivation. If the Customer does not dis-activates the service within 30 (thirty) days of notification of the changes, such changes will be considered accepted.

Vodafone may at any time decide to suspend and / or terminate the Service and Vodafone shall not be liable for any right to compensation and / or damages. Vodafone will only be obliged to notify the Customer of the closing date of the service with a notice of at least 30 (thirty) days.

4. Customer Responsibilities for the use of the Service and Content

The SIM card holder will be responsible for any charges and payments incurred by the use of the Service independent of whom uses the service.

The Customer agrees not to use the Service for illegal purposes and shall at all times comply with these Conditions of Contract.

The content of Google Play purchases are intended solely for personal non-commercial purposes; (ii) the Customer shall not copy or distribute any part of the Service in any medium; (iii) shall not alter or modify any part of the Services other than as may occur during your proper use of the Service for their intended purpose; and (iv) shall comply with these Terms and Conditions.

In using the Service and make use of the Content, the Customer agrees to:

  • not violate the provisions of law, regulations, third party rights, including provisions relating to the law on authors' rights;

  • not forward, reproduce, duplicate and distribute any Content which are offered under license for personal use only.

  • Furthermore the customer is committed to:

  • not to cause damage and / or engage in disruption to telecommunications operators and / or other customers;

  • comply with any limitations in the use of the Service and the use of exclusively reserved contents to adults;

  • Vodacom hold harmless from any liability arising from failure to comply with these limitations.

The customer therefore undertakes to indemnify Vodafone from any damage resulting from the breach of these terms and conditions and / or of any applicable law or regulations.

The customer finally agrees to pay on time the amounts provided for the use of the Service. In the event that the Customer is in default, Vodafone reserves the right to suspend the Service, and to terminate this contract. Against this resolution, the Customer will have the obligation to pay the amounts accrued to Vodafone until the date of the resolution, subject to greater damage.

The Customer must also abide by good faith and fairness in the use and enjoyment of the SIM card, the Service, promotions and price plans, respecting the procedures and limitations of the Service offer.

The Customer should therefore refrain from achieving several benefits other than those related to the normal use of the SIM card and the Service.

In the above cases Vodafone reserves the right to terminate or suspend Service offers and promotions, and to take any other reasonable measures provided for in the Conditions of Contract. Vodafone also reserves the right to suspend at any time Service promotional offers in the event of faults or defects of the technical control or billing systems.

5. Rights of Industrial and Intellectual Property

All rights to industrial and intellectual property in connection with the Service and everything else connected with the provision of the same by Vodafone, including all data, information, materials and other content, including by way of example and not limitation, texts, drawings, graphics, photographs, software (in any code, or notation language), videos, music, sounds, is the exclusive property of Vodafone and / or its licensors. No right or license is granted to the Customer on the same except for that provided in these Conditions of Contract and / or any specific conditions that the customer agrees to comply.

The Customer acknowledges and agrees that the trademarks, names, logos and signs used by Vodafone in connection with the Service and all related rights Industrial and / or Intellectual Property is the exclusive Vodafone’s ownership and / or its licensors.

The use of Content does not give the Customer any rights to any of them. All intellectual property rights relating to and connected to the Contents and computer means by which they are implemented are and remain the exclusive property of the Merchant. Intellectual works such as (but not limited to) the editorial content, they are the exclusive property of the owners of copyright and other related rights, and are protected by law. These can only legitimately be downloaded for personal and private use of the Customer, and cannot in any way be reproduced, processed, distributed, sold for consideration to a third party, adapted, or made available to the public.

6. Disclaimer of Warranties

The Customer expressly declares to be aware and accept that its use of Google Play or any Content downloaded or otherwise obtained through Google Play is at your sole risk.

The use of Google Play or any Content downloaded or otherwise obtained through the use of Google Play by the Customer it is at his own risk, and the Customer is solely responsible for any damage suffered by my device and the loss of data that may suffer as a result of that use.

To the extent permitted by law, Vodafone also expressly disclaims any warranty of any kind, express or implied, including any of merchantability, quality assurance, fitness for purpose and non-infringement with respect to Content downloaded or otherwise obtained through Google Play with reference to Google Play.

7. Limitation of Liability

The Customer acknowledges and accepts that Vodacom is not liable (whether in contract, tort liability, including liability for negligence) for any direct, indirect or consequential damages that the Customer may have suffered through its use of Google Play or with respect to any content downloaded or otherwise obtained, including any loss of data, even if Vodafone unless it results from Vodafone gross negligence.

8. Applicable law and exclusive jurisdiction

All matters arising from or in connection with this Contract Conditions including, without any limitation whatsoever, its interpretation, validity existence or termination for any reason shall be determined in accordance with the laws of the Republic of Egypt. The use of the Service constitutes full and unconditional acceptance by the Customer of the Conditions of Contract.