Digitizing the Healthcare Ecosystem

With over 600 active healthcare facilities and more than 12.5 million Egyptians benefiting from our solutions, we’re setting new benchmarks for inclusive, efficient, and patient-centered care

Our comprehensive digital healthcare portfolio connects clinical, operational, and administrative workflows in a single, secure environment. Whether you're a hospital, insurer, or health authority, our scalable solutions are designed to streamline care delivery, reduce inefficiencies, and enhance outcomes.

What We Offer

Improved Customer Service

The service is available 24/7, all days of the week.

Increased Efficiency

Lower calls volume and higher productivity of customer service teams.

Cost Optimization

Fewer employees needed.

Call Monitoring and Recording

Record calls with customers and easily access them to provide better customer service.

Performance Tracking

Monitor customer service call activity and control team performance through a detailed dashboard.

Effective Problem Resolution

The support request system enables your team to handle customer inquiries and solve problems quickly and easily. It also provides clearer insights into recurring issues and enhancement opportunities.

User-Friendly Interfaces for Admins and Customer Service Representatives

A smooth user experience with interfaces specially designed for admins and customer service representatives to enhance efficiency through simplified workflows.

Text-to-Speech Conversion

Convert any text into natural-sounding speech easily. Text-to-speech enhances customer experience and accessibility, with full support of different languages: Arabic, English, French, and German.

Call Routing

Design call flows tailored to your business needs, easily route different calls, and implement custom scenarios ensuring every call reaches the right team or department as quickly as possible.

Why Choose Vodafone?

Healthcare Credibility

Trusted partner for national health projects and major medical institutions

Enterprise Infrastructure

Robust, secure infrastructure built on Vodafone’s enterprise-grade-cloud

End-to-End Delivery

Full-service offering from strategy and implementation to ongoing support

Transformation Expertise

Proven expertise in large-scale digital transformation

Scalable Architecture

Modular and scalable design to suit any healthcare facility size