Our commitment:

At Vodafone Egypt, we are committed to building a future where no one is left behind, where every individual, regardless of their ability, can connect, grow, and thrive through technology. Accessibility is part of our Sustainable Business strategy, by breaking barriers and opening doors for People with Disabilities. This strategy reflects our purpose of connecting for a better future. Making our website usable by everyone, including People with Disabilities, is central to that promise.

Accessibility profiles:

We want every customer to be able to use this website in the way that suits them best. To make that easier, we offer nine accessibility profiles, each of which adjusts the site to a particular set of needs. Select the profile that fits you:

• Motor impaired

• Blind

• Low vision

• Color blind

• Deaf and hard of hearing

• Dyslexia

• Cognitive and learning

• Seizure and epilepsy

• ADHD

Each profile can be activated directly from the accessibility menu on this page.

The standard we follow:

We are working to align this website with the WCAG or the Web and Content Accessibility Guidelines 2.2 Level AA. the internationally recognised benchmark for digital accessibility. Our digital accessibility features are designed to support people across a range of disabilities, including visual, hearing, physical, cognitive, and neurological needs.

Conformance status:

This website is currently partially conformant with the standard above. ("Partially conformant" means some parts of the website may not yet fully meet the standard, and work is ongoing.)

What we have done so far:

We have taken steps to make this website more accessible, including:

• An accessibility widget that lets you adjust how the site looks and behaves to suit your needs.

• List of applicable features: keyboard navigation, compatibility with screen readers, text resizing, sufficient colour contrast, descriptive text alternatives for images, clear and consistent page structure, captions for video content.

Known limitations:

Despite our efforts, some areas of the website may not yet be fully accessible. We are aware of the following, and are working to resolve them:

• Due to legacy codes and joint templets, some webpages may not be fully accessible.

• Some Dashboards such as “Shop” and “Business” are not fully accessible and are under development.
• Third party cookies might interfere with accessibility with interactive elements such as pop-up menus and dropdown menus. These cookies are externally managed and can’t be remedied by the Vodafone development team.
• Downloadable Content such as PDFs and images are not sufficiently accessible, and alternative documents are under development.
• Keyboard navigation is limited to Tab and arrows control. Keyboard shortcuts compatibility is under development.

• Compatibility with certain assistive technologies, including voice control, eye tracking, and head tracking solutions, has not yet been fully evaluated and therefore cannot currently be guaranteed.

If you find an area that is not listed here, please tell us using the contact details below so we can address it.

Getting help and giving feedback:

We welcome your feedback. If you experience any difficulty using this website, or need additional support please contact us:

• Sustainable.business@vodafone.com

We aim to respond within five working days.

For customers who are deaf or hard of hearing, support is also available through our dedicated Deaf and Hard of Hearing call center on *1888*2# or through Ana Vodafone application chat.

Note that solutions and response time to your inquiries may change depending on the nature of the inquiry.

Assessment and review:

This website's accessibility was last reviewed on 25^th of August. The website accessibility was carried out by our diligent Front-End IT Team. The following tools and methods were used during the accessibility evaluation:

Screen Reader Testing

• NVDA
• VoiceOver
• TalkBack
• Narrator

Automated Testing

• W3C Validator
• Google Lighthouse
• W3 contrast checker

We review our accessibility regularly and update this statement as improvements are made.

Our wider commitment:

This website is one part of our wider goal for all Vodafone Egypt customer touchpoints to be accessible. Under our 2025–2027 accessibility strategy, we are working towards all of our digital platforms meeting world-class accessibility standards, alongside accessible retail stores, inclusive customer service, and assistive-technology innovation.

This statement was last updated on 08/25/2026