Vodafone Egypt investment into digitalisation

We follow Vodafone Group’s vision of bringing digitisation with the sustainability goals by ensuring that the Egyptian people have access to all benefits of the digital society. Starting with providing access in rural areas through investing in new mobile cell towers as well as providing them with ultimate means to practice financial inclusion in their daily lives. During 2020-2022 we have further consolidated our offering to business clients, used gained capacities to streamline automation and launched a unique set of new services demanded by private customers.

Vodafone Egypt has integrated with the Vaccine distribution portal to offer the SMS gateway as well as the Callout features and completed full digitization for all the births and deaths offices (2800+) to enable their integration with the Vaccine portal. Focusing on a people-centric and high engagement experience, we installed self-help machines in 150, Retail stores implemented digital business cards and a cashless environment. We have also updated the Vodafone app with the new UX and UI. We also digitized the Universal Health Insurance (UHI) in Egypt in partnership with the Ministry of Health.

In line with its vision of inclusive digitalization, Vodafone Egypt has extended its coverage areas to 59 isolated villages (with no previous coverage) in ElFayoum, ElMinya, and Ismailia. This allows us to start serving more than 800K customers all over Egypt, connecting them to the world.

Vodafone Egypt continued its leadership in digitalization among enterprise customers and implemented the IoT that enables smart devices to exchange real-time Information and enhance how businesses are run, how they grow and how they meet customer needs. Vodafone IoT Connectivity offers multiple benefits. We achieved 95% 3G/4G nationwide coverage and delivered best in class high-speed connectivity. This allows us to be a leader in ensuring access to business-critical applications and filtering non-business content.

We also provide Edgeconn with connectivity (around 2000 SIMs with expanding plans) that support the data centers and gateways which serves the MOE (Ministry of Education) e-learning system, Online classes and Online exams such as the Thanawya Amma exams. The connectivity provided is used in all MOE schools to monitor the classes using smart cameras with 4G SIMs.

We connect millions of people, homes, businesses and things to each other and the internet. Such connectivity has many benefits, but it also comes with risks. At Vodafone Egypt, we are committed to protecting the data of our customers and ensuring the security of our systems in line with applicable legal and regulatory requirements. Our customers use Vodafone products and services because of our next-generation connectivity, but also because they trust that their information is secure.

Every employee has responsibility for cyber security and must follow the Vodafone Cyber Code, be sensitive to threats and report suspicious activity. It consists of seven areas where employees need to follow good security practices. Every employee has responsibility for cyber security and must follow the Vodafone Cyber Code, be sensitive to threats and report suspicious activity. The Cyber Code is the compass we expect all employees to follow when it comes to best practices in cyber security. The seven areas are as follows:

At Vodafone Egypt, we follow and implement the Vodafone Group General Data Protection Regulation (GDPR) Program to ensure compliance with the new European GDPR as mandated by Vodafone Group. This direction ensures consistency, maturity and standards for Vodafone Privacy Program across Vodafone global footprint to meet the requirements of changing global regulatory and reputational privacy landscape.